Refunds & Returns
Garden of Grace Products
Due to health concerns regarding Covid-19, we are unable to offer refunds, returns, or exchanges. All sales are final.
If your product arrives damaged, please send a photo to our customer support team within 48 hours of receipt so they can assist you in replacing the damaged item.
Cut Garden Roses
We take great pride in the quality of our roses and much care into the handling and packaging of each order. We use UPS Next Day Air for all shipments and realize that there are rare occasions that roses arrive in a condition we would find unacceptable. When that happens, please contact Customer Support. We will do our best to ship you another box of the same or similar roses, provided we are not sold out. You may also decide to keep the purchase amount as credit for a future order. If we are unable to send you a new box of roses, we will issue a refund for the cost of the roses less the shipping costs. All refunds require images of the roses sent in to our customer support team HERE.
Due to roses being perishable, we are not able to accept returns for any purchases.