If you have a problem with your order, please attach a photo/video of the problem so that we can resolve the issue faster.

Our Customer Service team responds to emails 24/7.

Phone Support is available Monday to Friday 8am to 4:30pm PST at (805) 222-3133.

Our typical email response time is one to two hours to reply to email. Please note we are experiencing a high volume of tickets currently. Wait times may be 5-7 days for a response.

Have a question about caring for the roses you just received?
Read our comprehensive care and handling instructions here!

ROSE BUSHES ONLY: Please click here to learn about our 3-Year Guarantee and file a claim for a rose bush. Claims may be honored for shipping damage, receiving the wrong rose, crown gall, rose mosaic virus, and failure to thrive. Please DO NOT email Customer Service for Guarantee claims.