For last-minute orders such as birthdays or anniversaries, please call (805) 222-3133 so we can take your order over the phone and ship it the same day!

If you have a problem with your order, please attach a photo/video of the problem so that we can resolve the issue faster.

Our Customer Service Email Hours:

Monday to Friday 4am to 4pm PST
Saturday 7am to 4pm PST
Sunday 10am to 7pm PST

Phone Support is available Monday to Friday 8am to 4:30pm PST at (805) 222-3133

Our typical email response time is one to two hours to reply to email, but may take up to 24 hours during high volume periods.

Have a question about caring for the roses you just received?
Read our comprehensive care and handling instructions here!