Frequently Asked Questions
Rose Bouquet FAQ
We are exclusively dedicated to offering sustainably grown, beautiful garden roses. Our garden roses have been selected for their color, fragrance, vase life, charm and beauty.
Our roses are available in every color across the spectrum. You may preview our varieties here.
Our luxury cut garden roses, are grown in Bogota, Colombia by Alexandra Farms. The roses are available year-round and ship directly to you from the farm for the best freshness.
Our California grown roses are supplied by Green Valley Floral in Salinas, CA.
Both farms use eco-friendly practices and are dedicated to sustainable, responsible growing.
Please read our Care and Handling Instructions.
You will receive your tracking number one to two days before your garden roses arrive. Your selected delivery date can be seen on your confirmation email.
Please login to your account here.
Please message us here. Our customer support team will reply to you promptly. Please do not send social media messages as we won’t be able to reply via Instagram or Facebook. If you have not received a response, please check your junk folder.
Please send us a message here and we will edit your order details provided your roses have not shipped yet.
We ship our roses to the every state in the United States. For Hawaii and Alaska please allow one extra delivery day (your roses will be delivered the day after your selected delivery date to AK and HI).
For Cut Rose Bouquets:
We will gladly cancel and refund all orders when requested at least 3 days prior to the selected delivery date. Due to logistical and communication procedures between our fulfillment team and packing team, we cannot make any cancellations or changes to an order after that timeline has passed. Thank you for your understanding.
We take great pride in the quality of our roses and much care into the handling and packaging of each order. We use UPS for all shipments and realize that there are rare occasions that roses arrive in a condition we would find unacceptable. When that happens, please contact at support@gracerosefarm.com. We will do our best to ship you another box of the same or similar roses, provided we are not sold out. You may also decide to keep the purchase amount as credit for a future order.
Due to roses being perishable, we are not able to accept returns for any purchases.
We ship your roses with a hydration product called Arrive Alive, which provides moisture to the stems during transit. Remove your roses from the box immediately, remove the Arrive Alive, trim the stems at an angle, and place them in water right away. Your roses will hydrate within a few hours, and any droopy stems will perk up.
Our roses are bred for extended vase life, and we understand that you want to spend as much time with them as possible. Please trim the stems at an angle, place them in cool water, and change the water every other day. Keep the vase in a cool area away from direct sunlight and forced air. Use the flower food we provide when putting the roses into water.
No, please do not refrigerate the flowers. Cold spots in fridges can freeze delicate blooms. Certain foods placed near flowers will also shorten roses' vase lives.
Our roses are harvested at the optimal time to bloom beautifully for you once they're in a vase. Our roses are intentionally packed tightly to avoid damage during shipping, so the buds may appear small, but please know they will bloom to 4-6x the size of the buds. Please see our Bloom Progression page, showing how our roses go from bud to fully bloomed.
Your roses are simply thirsty after being out of water, and once they're placed in water, they will perk up. After trimming the stems and placing your roses in water, you will see an almost immediate transformation.
The outer petals on roses are called guard petals, which may appear bruised after transit. You may remove the guard petals or leave them on your roses, as they will be under the blooms once they open fully.
We're so sorry that happened! Please float any broken heads in a bowl or place them in a bud vase. Please contact Client Support so we can make it right.
Potted Rose FAQ
Grace Rose Farm exclusively offers garden roses with unique coloring, fragrance and health. We strive to choose varieties with old world romance to seamlessly integrate into any garden.
We offer traditional bush roses, climbing roses, and tree roses in varying heights.
Shipping is calculated at checkout based on the location the plant is being shipped.
Our garden roses are offered both own root and budded.
Our orders ship within 1-3 business days unless a shipping week was chosen at checkout. You may edit or cancel an order only if you have not already received a shipment notification. No orders may be changed or canceled once the plant has shipped.
Please read our Grace Rose Farm® One-Year Grow With Grace™ Guarantee.
Our rose bushes are shipped within 1-3 business days of receiving your order. A tracking number will be emailed to you so you can plan for their arrival. They are shipped UPS Ground.
We offer #1 Potted Roses, which equate to approximately 1-gallon. Our Estate Roses™ are grown in a 5-gallon pot.
Better Bare Root™ Rose FAQ
A Better Bare Root Rose is Grace Rose Farm’s premium-grade bare root rose—grown longer, with thicker canes, stronger roots, and superior bud eyes for faster establishment and more abundant blooms. Each rose is field-grown to perfection, hand-selected for vigor, and prepared for planting with care to ensure exceptional performance in your garden. Learn more in our blog:
Because bare root roses are a seasonal, limited-inventory product that is carefully allocated immediately after purchase, we ask that customers review their orders thoroughly before completing checkout.
Order Changes & Cancellations
- Bare root rose orders may be changed or canceled within 24 hours of purchase.
- After the initial 24-hour window, no changes or cancellations are accepted, even if the order has not yet shipped.
- Sales and promotions will not be applied retroactively to previous orders.
- No price adjustments will be made on past orders, regardless of shipment status.
Adding to an Order
- Additional items may be added to an existing bare root order after purchase.
- Existing items cannot be removed, swapped, or canceled after the 24-hour window has passed.
Refunds
- Refunds are only available for orders canceled within the 24-hour change window.
- Once an order is finalized after 24 hours, it is considered locked into production and inventory allocation and is not eligible for refund.
We appreciate your understanding as these policies allow us to plan, allocate, and ship healthy bare root roses at the optimal time for your growing zone while ensuring fairness to all customers.
Become a Grace Rose Farm Member today and get up to 6 free bare root roses!
- First, login to your account using the same email that you used to purchase the membership
- Shop for your favorite bare root roses!
- Buy at least 1 bare root rose to get the additional free roses depending on your membership tier.
- Can not be combined with other coupon codes
- Codes will work with the "Buy More, Save More" automatic discount at checkout
- Coupon code only works 1 time!
Forgot your code? Email customer service and they will happy to send you your code for free bare root roses!
Email: support@gracerosefarm.com
When you order 6+ bare root roses in one order, you will automatically receive a 15% discount. You can mix and match all types of bare root roses, including bushes, climbers, and trees - all grades!
Coupons cannot usually be stacked with the Buy More, Save More offer unless otherwise noted.
Each Grace Rose Farm shipping box is carefully packed to protect your roses in transit. We have 2 box sizes for bushes and 1 box size for trees.
BUSH BOXES:
- 6 Bare Root Roses
- 18 Bare Root Roses
TREE BOXES:
- 6 Pack
At Grace Rose Farm, shipping for bare-root roses is handled with careful attention to arrive healthy and ready to plant. Rates depend on your location and the number of plants in your order. The best value is to fill your box all the way up! Rates are calculated at checkout based on your shipping address. All bare root roses ship from California.
Grace Rose Farm ships bare root roses in the spring, timed perfectly for your planting zone. Orders begin shipping as soon as weather conditions are safe for transit and planting in your area. You’ll receive an email with tracking once your roses are on their way. This careful scheduling ensures your roses arrive fresh, healthy, and ready to thrive the moment they reach your garden. Roses will begin to ship to the following states during these months. This does not guarantee shipment in those months, but is meant to give you a guidelines on when you will see your shipments.
January - Florida, California, Texas, Louisiana, Arizona
February -Georgia, North & South Carolina, Alabama, Mississippi, Oregon, Washington, Tennessee, Arkansas, Oklahoma, New Mexico, Nevada, Virginia, Delaware, Maryland
March - Pennsylvania, Ohio, West Virginia, Kentucky, Connecticut, Rhode Island, New Jersey, Missouri, Kansas, Utah, New York, Massachusetts, Michigan, Colorado, Idaho, Iowa, Nebraska, Indiana, Illinois
April - Vermont, New Hampshire, Maine, Wisconsin, Minnesota, North & South Dakota, Montana, Wyoming
No. To protect your roses and ensure planting success, Grace Rose Farm schedules shipments based on your climate zone and local weather conditions. This means we’re unable to guarantee specific ship dates. However, you’ll receive a notification when your order is preparing to ship, and we always time deliveries so your roses arrive fresh, dormant, and ready to plant the moment the soil is workable in your area.
Each order placed will be shipped with its own box and shipping label. Multiple orders are not combined.
When your bare root roses arrive, open the box right away and inspect your plants. Before planting, soak the roots in water for at least 2–48 hours to rehydrate them. If you can’t plant immediately, keep the roots damp and store them in a cool, shaded place (never frozen or in direct sun). Once planted, water thoroughly and watch your roses awaken as the weather warms.
Read detailed instructions in our blog:
How to Receive & Plant Your Bare Root Roses When They Arrive
Yes! If the ground is still frozen or your weather is too cold for planting, you can pot your bare root roses in large containers until it’s safe to move them outdoors. Choose a deep pot with good drainage, fill it with high-quality soilless potting mix (never directly in a garden soil, compost, or soil conditioner mix), and plant the rose so the crown sits just below the soil surface. Keep the soil moist but not soggy, and place the pots in a cool, bright area.
Bare root roses should be soaked in room-temperature water for a minimum of 2 hours and up to 48 hours before planting. This rehydrates the roots after shipping and helps wake the plant from dormancy. If soaking for longer than 24 hours, change the water daily to keep it fresh. Avoid leaving the roots submerged for multiple days, as too much soaking can deprive them of oxygen.
Yes. Trim your bare root rose canes back to about 6 inches, but do not cut the roots. Pruning to this height encourages strong basal bud breaks, leading to more branches and more blooms. It also helps the rose wake up faster, allowing the energy stored in the roots to focus on fewer canes — resulting in a healthier, fuller, and more floriferous plant.
Bare root roses are covered under our One-Year Grow with Gracie™ Guarantee. Read more about it here:
If your bare root rose hasn’t leafed out, don’t worry — some varieties simply take longer to wake from dormancy. Keep the soil evenly moist and the plant in a sunny, warm location, as warmth is what triggers new growth. You can gently scratch a cane with your fingernail — if it’s green underneath, the rose is still alive and will leaf out soon. If the canes are brown and dry inside, that portion may have died back, but new growth can still emerge from the crown. Patience, warmth, and proper watering usually bring even the slowest roses to life.
Yes — but wait for the right moment. At Grace Rose Farm, we recommend holding off on fertilizing until your rose has produced a full set of new leaves. Our roses arrive with stored energy in the roots, so skipping early feeding ensures the plant focuses on establishing strong roots before top growth. Once leaf-out occurs, use a gentle, organic-based fertilizer and avoid over-feeding.
“Sweating” a bare root rose is a method used to help a dormant rose wake up and begin growing. It’s especially helpful for slower varieties or roses that haven’t leafed out after planting. To sweat a rose, cut back the canes to about 6 inches, mist them with water, and then cover the entire plant with a clear plastic bag to trap humidity. Keep the bag secured around the pot or soil to maintain moisture and warmth. This creates a mini greenhouse that encourages buds to swell and leaves to emerge. Once new growth appears, remove the cover and continue caring for the rose normally.
It’s completely normal for bare root roses to have canes of different sizes. Each rose variety grows differently — some naturally produce thicker, more vigorous canes, while others have slimmer, more delicate growth. These differences don’t affect plant health or performance. In fact, variety in cane size helps the rose balance energy as it establishes, leading to stronger basal breaks and a fuller plant once it begins growing in spring.




