Frequently Asked Questions

Here you’ll find answers to questions we get asked most often. If you don’t see your question answered here, please contact us.

Ordering Questions

When are your roses available?
Our garden roses are available mid April through mid December.
How do I open a wholesale account?
Wholesale accounts are for florists with a resale ID only. You can register for an account here. In order to keep the costs of our roses low for florists, we kindly ask that you use our website to place and manage your orders and email us only after using our website and this FAQ to answer your questions.
I’m not a florist. Can I order roses from you?
Yes! We ship bouquets direct to flower loving people!
I’m a bride and want to do my own flowers. Can I order roses from you?
Yes, we have several popular varieties of roses available for DIY brides and anyone wanting to arrange their own flowers.
How to I check my order history?
Please login to your account here.
I placed an order online. How do I reach someone if I have a question?
Please message us here. Please do not send social media messages as we won't be able to get back to you via Instagram or Facebook.
How can I make changes to an existing order?
Please send us a message and we will edit your order details.
Do you ship? Where can I find shipping info?
We ship our roses to the contiguous US. We cannot ship to Hawaii, Alaska, Canada or internationally. We ship cut roses to florists with a wholesale account and bouquets direct to consumers.
Where and when do you deliver?
We do not offer door-to-door delivery service. Florists may pickup their roses at the LA Flower Market on Wednesdays and some Fridays.
How long do your roses last?
Field grown grown garden roses are a different breed than greenhouse roses, which are grown to have an extended vase life but without much or any scent. Our roses are loaded with fragrance and most varieties will typically look great for five days after receiving them.
How far in advance should I order roses for an event?
You are welcome to send us as many orders as you’d like for the season at any time. We sell out every week during wedding season, so the earlier you place your orders, the more likely we are to have roses for your events. 

Shipping Questions

I placed an order online, when will it arrive?
Please check the confirmation email that was sent to you immediately after placing your order.
How can I track my order?
Upon shipment you will receive an email with your FedEx tracking number. Please click on the link in your email to track your package.
My roses aren't arriving on time. What do I do?
If you have already tracked your package and see that it will not arrive on the day it is supposed to, please contact us. There is nothing we can do on our end to make FedEx deliver the package faster so we will send you a new shipment and file a loss claim with FedEx so we are reimbursed for the cost of the roses and to cover a second shipment. Florists, when this happens we may need you to be flexible with variety choice.
My roses arrived a day late and they look dead. Did you send me bad roses?
No, we did not send "bad roses." Our roses and all perishable flowers are not meant to be left in a box out of water more than overnight, which is why we ship them Priority Overnight. When shipments are delayed by FedEx, the roses have a 50/50 chance of arriving in good condition. If they aren't in good condition, we will send another shipment. The only times our roses arrive in "bad condition" is when the shipments are delayed or mishandled by FedEx (ie. left in a hot delivery vehicle or on an airport tarmac). No amount of excellent packaging or insulation can protect perishables when they don't arrive in a timely fashion.

Farming Questions

Are your roses organic?
Organic granular and liquid fertilizers are fed to our roses. We also incorporate organic soil amendments at the time of planting. The soil we grow our roses in is not certified organic. We use OMRI rated pesticides as needed.
Do you spray for pests and disease?
We spray our roses with fungicides and pesticides as preventative measures. Powdery mildew and rust are diseases common to roses in southern California. With the amount of rose bushes we farm, disease is passed among plants quickly if not prevented and treated. Western flower thrips, chili thrips and spider mites are the worst pests we encounter and roses must be treated regularly during the growing season to keep populations down. For the safety of our workers and designers who handle our roses, all fungicides and pesticides are OMRI (Organic Materials Review Institute) rated. We also release beneficial insects (lady buds, lace wings, praying mantis) to keep pest populations under control.

Donations

Can you donate your roses to my cause?
We donate thousands of roses to various local and national causes every year. At this time, we have already committed to the most we can for 2019. Please check back next year!
Do you sponsor floral workshops by sending free roses?
If the workshop is for profit, we cannot donate roses. If it is a charitable workshop or arranging flowers for a non-profit cause and not making a profit, we can offer you a discount on our roses.

Employment/Internships

Are you hiring or offering internships?
We are not hiring at this time. We do not offer any internships or volunteer positions at our farm.

Visiting the Farm

Can I visit your farm?
We are open for tours twice a month. We are a working farm and are unable to accommodate individual requests to visit our farm.
Do you allow commercial photo shoots or family portraits to be done at your farm?
Yes! Please contact us for information regarding photo shoots at our farm.
Do you hold weddings at your farm?
Please contact us for info on events and weddings at our farm.

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