Frequently Asked Questions

1. When are your roses available?

Our garden roses are available Mid-March to the end of January.

2. How do I open a wholesale account?

Wholesale accounts are for florists with a resale ID only. You can register for an account here. Having a wholesale account will make your orders tax exempt.

3. I’m not a florist. Can I order roses from you?

Yes! We ship bouquets direct to flower loving people! You can create a direct-to-consumer account here.

4. I’m a bride and want to do my own flowers. Can I order roses from you?

Yes, we have several popular varieties of available for DIY brides and anyone wanting to arrange their own flowers.

5. How do I check my order history?

Please login to your account here.

6. I placed and order online. How do I reach someone if I have a question?

Please message us here. Our customer support team with get back to you ASAP. Please do not send social media messages as we won’t be able to get back to you via Instagram or Facebook. If you have not received a response, please check your junk folder.

7. How can I make changes to an existing order?

Please send us a message here and we will edit your order details.

8. Where do you ship to?

We ship our cut roses to the contiguous US. We cannot ship cut roses to Alaska, Hawaii, Canada or internationally.

9. How long do your roses last?

Field grown garden roses are a different breed than greenhouse roses. Greenhouse roses are grown to have an extended vase life but without much scent. Our roses are loaded with fragrance and last about four to six days.

10. How far in advance should I order roses for an event?

You are welcome to send us as many orders as you would like for the season at any time. We sell out every week during wedding season, the earlier you place your order, the more likely we are to have roses your events.

11. When should I get my roses delivered if they are for an event?

We recommend getting your roses two days prior to the date of the event. Our roses are shipped in tight buds to avoid damage while in transit. Roses will begin to open up within two days of receiving them.

12. My roses are going to the wrong address, what do I do?

Please review your shipping address carefully when inputting your order. Incorrect delivery addresses will incur a $30 fee for changes or redirects once the package has been submitted to the carrier and are not guaranteed once a tracking number has been issued. Grace Rose Farm is not responsible for any issues resulting from incorrect delivery information provided.

13. Can I request certain roses in a bouquet?

Our Rosey Posey, Classic and Grande bouquets are “farmer’s pick” and we use the roses that are blooming the best on the day we make your bouquet. You can leave a note with what you would like, and we will try hard to include your choices.

14. Is a signature required for delivery?

No, we do not ship the roses with a signature required so that roses will still be delivered if no one is home.

15. Can I include a note with the flowers?

Yes, when you place the order you can include a note for up to 250 characters which will be printed and included in the box.

16. Do the roses come with a vase?

Our bouquets do not come with vases but here is a list of vases we love!

17. Can I cancel my order?

If your order has already been processed and you have received a tracking number, your order cannot be canceled as it is already in transit. If you order has not been processed please message our customer service team here.

1. My roses arrived, why are they so tiny?

We ship our roses in tight buds to avoid damage during transit. Our roses will begin to open up within 24 hours after receiving them and being placed in water.

2. The roses have bruises, did you send me bad roses?

We did not send you “bad roses”. We ship our roses with the guard petals, slight bruising during transit is normal. Remove the outer guard petals after receiving the roses.

3. How often should I change the water the roses are in?

You can supplement the flower food for a tiny amount of sugar and change the water every other day.

4. Why do my roses have thorns?

De-thorning roses leads to a shortened vase life and deterioration of the stem bark, and it can even lead to bent neck. Roses with thorns last longer in the vase compared to those which have been removed.

1. I placed an order online, when will it arrive?

Please check the confirmation email that was sent to you immediately after placing the order.

2. How can I track my order?

Upon shipment you will receive an email with a tracking number. Please click on the link in your email to track your package.

3. Can I place an order for Saturday, Sunday or Monday delivery? 

At this time, we are only able to ship roses for delivery Tuesday-Friday.

4. My roses aren’t arriving on time. What do I do?

Our roses and all perishable flowers are not meant to be left in a box out of water more than 24 hours. We ship over roses overnight and with the upmost care and packaging to include ice packs, paper, bubble wrap, and thermal liners. When shipments are delayed the roses are still able to arrive in great condition after 48 hours in transit. If they are not in good condition when they arrive please send us a message here with pictures and we will be happy to help you.

Grace Rose Farm is not responsible for packages received after the specified delivery date, or packages that are lost, stolen or damaged once in the hands of the carrier. We package our roses the best possible way to ensure their safety while in transit, but there are instances when packages are mishandled and damaged by the carrier. In the event your package is delayed or damaged, please contact us.

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