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Frequently Asked Questions

 

When are your garden roses available?
Our California Estate Grown Garden Roses are available April through November. Our Luxury Cut Garden Roses are available year round.

What types of roses do you grow?
Our California farm grows heirloom garden rose varietals similar to those anyone can grow in their garden. These are our California Estate Grown Garden Roses. We specialize in shapes of garden roses that have old-fashioned, whimsical, romantic form and the colors are unique with beautiful shading and vintage tones. Most of the garden roses we grow are highly fragrant, however fragrance is at the cost of losing vase life. Therefore, our garden roses are best suited for weddings and events where the garden roses don't need to live for many days. We have partnered with a grower of Luxury Cut Garden Roses that look just like our heirloom garden roses and have exceptional vase life, long stems and very large blooms. We have found that these are the best garden roses for those wanting fresh cut roses in their home. David Austin Luxury Cut Garden Roses are some of the finest roses in the world and are available all year long!

How long do your garden roses last in a vase?
Our luxury cut garden roses (available year round) will bloom in a vase for 8-11 days. Our estate grown garden roses (available April through November) will bloom 3-5 days after arrival to you.

How do I care for my garden roses upon receipt?
Please read our Care and Handling Instructions.

When will my order be shipped?

You will receive your tracking number two days before your garden roses arrive. Your selected delivery date can be seen on your confirmation email.

How do I check my order history?
Please login to your account here.

I placed an order online. How do I reach someone if I have a question?
Please message us here. Our customer support team with get back to you ASAP. Please do not send social media messages as we won’t be able to get back to you via Instagram or Facebook. If you have not received a response, please check your junk folder. 

How can I make changes to an existing order?
Please send us a message here and we will edit your order details.

Where do you ship?
We ship our roses to the every state in the United States.

My roses are going to the wrong address, what do I do?
Please review your shipping address carefully when inputting your order. Incorrect delivery addresses will incur a $30 fee for changes or redirects once the package has been submitted to the carrier and are not guaranteed once a tracking number has been issued. Grace Rose Farm is not responsible for any issues resulting from incorrect delivery information provided.

Is a signature required for delivery?
No, we do not ship the roses with a signature required so that roses will still be delivered if no one is home.

Can I include a gift note with the garden roses?
Yes, when you place the order you can include a note for up to 250 characters which will be printed and included in the box.

Do the garden roses come with a vase?
Our garden roses do not come with vases, however we are working to make this possible in the near future!

Can I cancel my order?
If your order has already been processed and you have received a tracking number, your order cannot be canceled as it is already in transit. If you order has not been processed please message our customer service team here. If your order includes 4 or more bouquets we will be unable to refund your order but we would be happy to issue you a gift card or change the delivery date. We begin planning for your order 48 hours before shipping so we are unable to cancel large orders.

My garden roses arrived, why have they not bloomed?
We ship our roses as large buds to avoid damage during transit and so you have the most time with your roses. Our roses will begin to open up within 24 hours after receiving them and being placed in water. You will be surprised at how much garden roses open from bud to full bloom!

The garden roses have bruises, did you send me bad roses?
We did not send you “bad roses”. We ship our roses with the guard petals on, which serve to protect the delicate inner layers of petals. Slight bruising during transit can happen and please know that your roses' guard petals have then done their job. Please remove the outer guard petals after receiving the roses or you may leave them as they will be behind the bloom once your roses fully open.

How often should I change the water in my vase?
Fresh water should be given to your roses every day, or at the least, every other day.

My garden roses won't be arriving on time. What do I do?
Our garden roses will arrive via UPS and with the upmost care and packaging to keep our roses fresh while in transit. When shipments are delayed the garden roses are still able to arrive in great condition after 48 hours in transit. If they are not in good condition when they arrive please send us a message here with pictures and we will be happy to make it right!

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