Customer Service

Have questions on our products, shipping or anything else? Ask us anything!

If you have a problem with your order, please email support@gracerosefarm.com and attach a photo/video of the problem so that we can resolve the issue faster. Our customer service team is online Monday thru Friday 7am to 4pm PST. Our typical response time is one to two hours to reply to email, but may take up to 24 hours during high volume periods. 

Have a question about caring for the roses you just received? Read our comprehensive care and handling instructions here!